Last updated: August 20, 2026
SAC Heating and Air (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit sac-hvac.com, request an estimate, schedule service, or purchase a product or maintenance plan, how we use that information, and the choices you have. By using our website or services, you agree to this Policy.
1. Information We Collect
Information you give us
- Contact details such as your name, service address, billing address, phone number, and email address.
- Details about your property and equipment, including system type, age, square footage, and the problem you are experiencing.
- Appointment history, service notes, photographs of equipment, invoices, and warranty records.
- Payment information you submit at checkout or over the phone, and maintenance plan enrollment details.
- Anything you write to us in a form, email, text message, or review.
Information collected automatically
- IP address, browser type, device type, operating system, and general location.
- Pages viewed, links clicked, time on site, and the site or ad that referred you.
- Cookies and similar technologies, as described below.
Information from third parties
- Payment processors confirm whether a transaction succeeded and give us limited card details, such as the last four digits and card brand.
- Advertising, analytics, and review platforms may tell us how you found us or share feedback you posted publicly.
2. How We Use Your Information
- To prepare estimates, schedule appointments, and dispatch technicians.
- To perform, document, and warranty the work we do for you.
- To process payments, bill maintenance plans, and manage your account.
- To communicate about appointments, service updates, invoices, and warranty or safety notices.
- To send marketing about seasonal tune-ups, promotions, and plan renewals, where you have not opted out.
- To improve our website, understand which pages and ads perform well, and detect fraud or misuse.
- To comply with legal, tax, licensing, permitting, and insurance obligations.
3. Cookies and Analytics
We use cookies and similar technologies to keep the site working properly, remember items in your cart, and measure how the site is used. We use analytics and advertising services, including Google Analytics, which set their own cookies and collect usage data under their own privacy policies.
You can block or delete cookies through your browser settings. Some parts of the site, including checkout and forms, may not work correctly if you do.
4. How We Share Information
We do not sell your personal information for money. We share it only as described here:
- Service providers. Payment processors, hosting and website providers, scheduling and dispatch software, email and text messaging platforms, and accounting services, each acting on our behalf.
- Technicians and subcontractors. Qualified personnel who need your address and job details to perform the work.
- Manufacturers, distributors, and financing or rebate partners. Where needed to register equipment, process a warranty claim, or complete a rebate or financing application you requested.
- Advertising and analytics partners. Limited online identifiers may be shared for measurement and cross-context advertising. California law may treat this as “sharing”; see your rights below.
- Legal and safety. When required by law, subpoena, or regulation, or to protect our rights, property, or the safety of any person.
- Business transfers. If our business is sold or reorganized, customer records may transfer as part of that transaction.
5. Payment Information
Card payments are processed by third-party payment processors. We do not store complete card numbers on our systems. Recurring maintenance plan billing uses a secure token held by the processor rather than your full card details.
6. Text Messages and Phone Calls
If you provide a phone number, we may call or text you about estimates, appointments, and account matters, including with automated systems. Message and data rates may apply. Reply STOP to opt out of marketing texts. Calls may be recorded for quality and training purposes where permitted by law, and you will be notified when that applies.
7. How Long We Keep Information
We keep customer records for as long as needed to service your equipment, honor warranties, resolve disputes, and satisfy tax, licensing, and insurance requirements. Marketing contact information is kept until you opt out. Records we no longer need are deleted or anonymized.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encrypted connections on our website and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
California residents have the right, under the California Consumer Privacy Act as amended, to:
- Know what personal information we collect, use, and disclose about them;
- Request a copy of that information;
- Request correction of inaccurate information;
- Request deletion of their information, subject to legal and warranty record-keeping exceptions;
- Opt out of the sharing of personal information for cross-context behavioral advertising;
- Not be discriminated against for exercising any of these rights.
To make a request, contact us using the details below. We will verify your identity before acting, which usually means confirming information already associated with your account. An authorized agent may submit a request on your behalf with written permission.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
11. Third-Party Links
Our website may link to manufacturer sites, financing partners, rebate programs, and review platforms. Those sites have their own privacy policies, and we are not responsible for their practices.
12. Changes to This Policy
We may update this Policy as our services, technology, or the law changes. The “last updated” date above shows the most recent revision. Material changes will be posted on this page.
13. Contact Us
To ask a question about this Policy or to exercise a privacy right:
SAC Heating and Air
3095 Hawaii Ct, West Sacramento, CA 95691
Phone: 916-694-4446
Email: